Shipping policy
At CustomizedAura, we carefully prepare each personalized photo frame according to your customization details.
🚚 Free Pan-India Delivery
We provide free delivery across India. No additional shipping charges will be added to your order.
📦 Order & Customization Process
- Place your order through our website and complete the payment.
- After placing the order, send your Order ID, photos and customization details to us on WhatsApp.
- We will prepare a design preview based on your requirements.
- Production will begin after you approve the preview.
- Once the frame is ready, it will be dispatched through our delivery partner.
⏱️ Delivery Time
After dispatch, your order generally takes 5–7 business days to reach you. Delivery time may vary depending on your location and courier service.
📍 Order Tracking
Once your order has been dispatched, tracking details will be shared with you whenever available.
⚠️ Delivery Issues
If your order is delayed, damaged during transit, or you face any delivery-related issue, please contact us through our WhatsApp support with your Order ID so we can assist you.
🏠 Incorrect Address
Please make sure that your shipping address and contact details are correct while placing your order. Delays or failed deliveries caused by an incorrect or incomplete address may be the customer's responsibility.
📱 Contact Us
For shipping or order-related assistance, contact us on WhatsApp: 9430779741