Refund policy

At CustomizedAura, every photo frame is personalized and made specifically according to the customer's requirements. Because personalized products are custom-made, we generally do not accept returns or cancellations once production has started.

❌ Cancellation

Orders can be cancelled only before production has started.

Once the customer has approved the customization preview and production has started, the order cannot be cancelled.

🔄 Damaged Product

If your frame arrives damaged during delivery, please contact us within 48 hours of delivery and share:

Order ID
Clear photos/videos of the damaged product
Photos of the packaging, if available

After reviewing the issue, we may offer a replacement or another suitable resolution.

⚠️ Incorrect or Defective Product

If you receive a product that is different from the approved customization or has a manufacturing/printing defect, please contact us within 48 hours of delivery.

We will review the issue and, where applicable, arrange a replacement or appropriate resolution.

🖼️ Customer-Approved Design

Before production, a customization preview will be shared with the customer for approval.

Once the customer approves the preview, production will begin. Customized products cannot generally be returned or refunded due to changes of mind, incorrect information provided by the customer, or dissatisfaction with a design that was approved by the customer.